Watched staff argue with a customer who tried to let them know there was something wrong with the drink machine. They didn't even come around the counter to take a look, instead another customer had to get up and confirm that there was something wrong. That was ten minutes ago and no one has yet to come look at the drink machine.
This McDonald's was located on 168 just outside of OBX. It was VERY CLEAN, Very friendly employees and food was made fresh. Nothing pre-made.
The only good thing was the food was hot and the order correct. Only had 1 person taking orders. From walking in the door to walking out was 35 minutes. So much for fast food.
They kept my debit card in the drive thru!! They gave me my food, told me goodbye, so I drove off. I got all the way to work in the OBX before realizing that they kept it! To make matters worse, I was flying out of the state the very next day so talk about panic attack! I called them, morning manager said they would hold it for me, called back later and the evening crew had no idea what I was talking about. I FINALLY got it, but man they really need to work on communication skills and making sure the customer has their property back before they tell them to have a good day.
A bit of a line, but the busiest day of the week and they actually banged out the orders! Can't even be upset, there was a gazillion customers. And my family's order was executed without error and the staff was very courteous.
Mcdonald S is a US Cafe based in Grandy, North Carolina. Mcdonald S is located at 6465 Caratoke Hwy, Grandy, NC 27939, USA.
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